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Hilton Hotels, 1947 Annual Report
Image 12
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Hilton Hotels Corporation. Hilton Hotels, 1947 Annual Report - Image 12. 1947. Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston. University of Houston Digital Library. Web. November 20, 2019. https://digital.lib.uh.edu/collection/hiltonar/item/857/show/840.

Disclaimer: This is a general citation for reference purposes. Please consult the most recent edition of your style manual for the proper formatting of the type of source you are citing. If the date given in the citation does not match the date on the digital item, use the more accurate date below the digital item.

Hilton Hotels Corporation. (1947). Hilton Hotels, 1947 Annual Report - Image 12. Annual Reports from the Hospitality Industry Archives. Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston. Retrieved from https://digital.lib.uh.edu/collection/hiltonar/item/857/show/840

Disclaimer: This is a general citation for reference purposes. Please consult the most recent edition of your style manual for the proper formatting of the type of source you are citing. If the date given in the citation does not match the date on the digital item, use the more accurate date below the digital item.

Hilton Hotels Corporation, Hilton Hotels, 1947 Annual Report - Image 12, 1947, Annual Reports from the Hospitality Industry Archives, Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, accessed November 20, 2019, https://digital.lib.uh.edu/collection/hiltonar/item/857/show/840.

Disclaimer: This is a general citation for reference purposes. Please consult the most recent edition of your style manual for the proper formatting of the type of source you are citing. If the date given in the citation does not match the date on the digital item, use the more accurate date below the digital item.

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Compound Item Description
Title Hilton Hotels, 1947 Annual Report
Creator (LCNAF)
  • Hilton Hotels Corporation
Publisher Hilton Hotels Corporation
Date 1947
Description Hilton Hotels Annual Report for calendar year 1947.
Subject.Topical (LCSH)
  • Hospitality industry
  • Hotel management
  • Corporation reports
Subject.Name (LCNAF)
  • Hilton Hotels Corporation
Genre (AAT)
  • annual reports
  • business records
Language English
Type (DCMI)
  • Text
  • Image
Original Item Location Conrad N. Hilton Papers
Digital Collection Annual Reports from the Hospitality Industry Archives
Digital Collection URL http://digital.lib.uh.edu/collection/hiltonar
Repository Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston
Repository URL http://www.uh.edu/hilton-college/About/hospitality-industry-archives
Use and Reproduction No Copyright - United States
File Name index.cpd
Item Description
Title Image 12
Format (IMT)
  • image/jpeg
File Name hiltonar_201609_018_012.jpg
Transcript This bedroom at the Hilton Hotel in Lubbock is art example of the attractive accommodations available at our Texas hotels. Wli0^^^^^mp.ioyees recently honored for their long service are these waiters. Two have been with the Palmer House as long as 35 years. OPERATING METHODS The Hilton Hotel group, with its total of 11,200 rooms, is the largest in the country. The individual units range from 100 rooms to 2,700 rooms. No attempt is being made to standardize the hotels, each maintaining its own individuality and tradition. The best features of every hotel acquired have been retained. However, new operating methods and features have been introduced in order to provide maximum service for the guest as well as an adequate return on the investment. In short, while avoiding the limitations on patronage which go with a standardized system, your hotels do enjoy economies which accompany a large scale operation. Labor expense is relatively high in hotels because it is a personal service business. However, new approaches to our operations are constantly being sought, with the objective of promoting efficiency. Research now in progress is expected to produce new methods which will benefit future operations. Whenever possible, duplication of functions is being eliminated. For example, ownership of both The Stevens and Palmer House in Chicago made it feasible to consolidate laundering in one place. Originally, 250 people were employed in the two laundries. Today, the number is 186 and when additional equipment is installed the total will be cut to approximately 100. When the changeover is completed it is expected that a savings of around $230,000 annually will have been effected. In December, 1947, an arrangement was made with Marshall Field & Company of Chicago, Illinois, whereby that concern now acts as national purchasing agent for Hilton Hotels Corporation on a percentage basis for the purchase of a substantial portion of certain types of hotel operating equipment and supplies. Your management believes that the experience and buying knowledge of this outstanding merchandising organization will result in substantial economies in the purchase of equipment and supplies. PERSONNEL A successful hotel operation requires efficient, courteous, and tactful job performance by its personnel. The Hilton management makes every effort to secure such performance, while at the same time providing each employee with a good standard of living, and an opportunity for advancement. At the close of the year, your corporation had approximately 7,540 employees, while the partially owned and managed hotels had 1,857. Payroll and related expense of the former amounted to $15,768,440, and of the latter to $3,244,244. These expenses constitute a substantial portion of the cost of operation. Relations between employees and management were harmonious during the year. All of your corporation's existing labor contracts were revised or extended by negotiations with employees or their bargaining agencies, with upward adjustments made. A comprehensive job analysis program was inaugurated in the Chicago properties during 1947. This will result in better procedures in employee hiring, training and job relationships. Through this job analysis program, we are laying the groundwork for improving the methods of doing a par- 12