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Marriott Corporation, 1982 Annual Report
Image 23
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Marriott International, Inc.. Marriott Corporation, 1982 Annual Report - Image 23. 1982. Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston. University of Houston Digital Library. Web. October 27, 2020. https://digital.lib.uh.edu/collection/hiltonar/item/1296/show/1266.

Disclaimer: This is a general citation for reference purposes. Please consult the most recent edition of your style manual for the proper formatting of the type of source you are citing. If the date given in the citation does not match the date on the digital item, use the more accurate date below the digital item.

Marriott International, Inc.. (1982). Marriott Corporation, 1982 Annual Report - Image 23. Annual Reports from the Hospitality Industry Archives. Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston. Retrieved from https://digital.lib.uh.edu/collection/hiltonar/item/1296/show/1266

Disclaimer: This is a general citation for reference purposes. Please consult the most recent edition of your style manual for the proper formatting of the type of source you are citing. If the date given in the citation does not match the date on the digital item, use the more accurate date below the digital item.

Marriott International, Inc., Marriott Corporation, 1982 Annual Report - Image 23, 1982, Annual Reports from the Hospitality Industry Archives, Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, accessed October 27, 2020, https://digital.lib.uh.edu/collection/hiltonar/item/1296/show/1266.

Disclaimer: This is a general citation for reference purposes. Please consult the most recent edition of your style manual for the proper formatting of the type of source you are citing. If the date given in the citation does not match the date on the digital item, use the more accurate date below the digital item.

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Compound Item Description
Title Marriott Corporation, 1982 Annual Report
Creator (LCNAF)
  • Marriott International, Inc.
Publisher Marriott International, Inc.
Date 1982
Description Marriott Corporation Annual Report for calendar year 1982.
Subject.Topical (LCSH)
  • Hospitality industry
  • Hotel management
  • Corporation reports
Subject.Name (LCNAF)
  • Marriott International, Inc.
Genre (AAT)
  • annual reports
  • business records
Language English
Type (DCMI)
  • Text
  • Image
Original Item Location Marriott Hotels Collection
Digital Collection Annual Reports from the Hospitality Industry Archives
Digital Collection URL http://digital.lib.uh.edu/collection/hiltonar
Repository Hospitality Industry Archives, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston
Repository URL http://www.uh.edu/hilton-college/About/hospitality-industry-archives
Use and Reproduction No Copyright - United States
File Name index.cpd
Item Description
Title Image 23
Format (IMT)
  • image/jpeg
File Name hiltonar_201609_054_023.jpg
Transcript CONTRACT FOOD SERVICES Detroit and Seattle airports, where the company also will expand and/or refurbish its facilities. Operating profits for tollway restaurants were off slightly due to lower customer counts during peak summer periods. New restaurant concepts are being introduced in New Jersey and Delaware units that will significantly improve operations. Food service management. Profits in all three food service management divisions were up in 1982, with strong gains coming in both health care and business food services. Overall, the group's client roster was expanded by 28 accounts, despite heavy competition for new business. Significant new accounts included J. C. Penney headquarters and Mount Sinai Hospital, New York City; GTE Conference Center, Norwalk, Conn.; Toledo Hospital, Toledo, Ohio; and Lamar University, Beaumont, Tex. Improved management emphasis and training in the area of productivity helped maintain profit margins. This effort should benefit from a pilot program begun in 1982, under which microcomputers were introduced at the unit level to improve unit management and food production systems. If results prove satisfactory, this innovation will be offered to all clients in the coming years. Key Strengths Several key strengths helped Marriott's various contract food service businesses weather the unusually severe economic problems of 1982. These same attributes will enhance future profitability as the economy turns around. Reputation for outstanding quality. Marriott's consistent reputation for quality food service, facilities and management has been carefully built over many years. This reputation, coupled with the company's procurement and organizational strengths, enhances Marriott's attractiveness to clients. Effective productivity and cost controls. The company's comprehensive management organization, system of tight cost controls and effective productivity improvement programs help it to sustain profit margins, and to be a low-cost producer. These factors should help profits to grow meaningfully when more favorable economic conditions permit increased sales at existing units. Strong marketing effort. A strong marketing effort throughout this business line generally has helped Marriott to capitalize on its quality reputation and to attract profitable new business. In most years, new business has been gained in sufficient volume to more than offset temporary fluctuations in some markets. Management depth. Marriott's contract food services organization is generally characterized by a great depth of management. With the addition of the Host management team and the restructuring of airline catering management, the company is in a strong position to broaden its profitability and improve its leadership in this business. Outlook While economic problems and soft air travel will continue into 1983, Marriott's broadened participation in this business should provide solid long-term growth once economic recovery is realized. Operating Income ($ in millions) 21